Return and Refund Policy

At Anugrah Ayurveda, customer satisfaction is our top priority. We are committed to delivering high-quality Ayurvedic products that meet strict standards of purity, safety, and authenticity. This Return and Refund Policy outlines the terms and conditions under which returns, replacements, or refunds may be requested. By purchasing from our website, you agree to the policy described below. 

1. Eligibility for Returns

Due to the nature of Ayurvedic and herbal products, returns are accepted only under specific circumstances. You may be eligible for a return or replacement if:

  • You received a damaged product
  • You received an incorrect product
  • The product was missing from your order
  • The product has manufacturing defects
  • To be eligible, the request must be raised within 48 hours of delivery. Requests made after this period may not be considered.

2. Products Not Eligible for Return

For health, safety, and hygiene reasons, the following products are not eligible for return or refund:

  • Opened or used products
  • Products with tampered seals
  • Products damaged due to customer mishandling
  • Products returned without original packaging
  • Customized or promotional items
  • Once an Ayurvedic product is opened, it cannot be returned due to safety and contamination concerns.

3. Return Request Process

To initiate a return or replacement request, please follow these steps:

Contact Anugrah Ayurveda support within 48 hours of receiving your order

Share clear images or videos of the damaged, incorrect, or defective product

Mention your order ID, registered mobile number, and reason for return

Our support team will review the request and respond within 2–3 business days.

 4. Replacement Policy

If your return request is approved, Anugrah Ayurveda may offer a replacement instead of a refund, depending on product availability and issue type. Replacement products will be shipped at no additional cost.

Replacement delivery timelines may vary depending on location and courier availability.

 5. Refund Policy

Refunds are processed only in cases where replacement is not feasible. Once approved:

• Refunds are initiated within 7–10 business days

• Refunds are processed to the original payment method

• Shipping charges (if any) are non-refundable unless the error was from our side

 Please note that bank processing times may vary.

6. Order Cancellation

 Orders can be cancelled before dispatch only. Once the order has been shipped, cancellation requests will not be accepted.

 To cancel an order before dispatch, contact our support team immediately with your order details.

7. Quality Assurance Commitment

At Anugrah Ayurveda, all products undergo strict quality checks before dispatch. Our packaging standards are designed to ensure product safety during transit. However, in rare cases of transit damage or human error, we assure a fair and transparent resolution process.

8. Contact Information

For return, refund, or cancellation queries, please contact us using the details below:

Company Name: Anugrah Ayurveda

Customer Support Email: sharmashakshi113@gmail.com

Mobile: +91 70099-52699

Alternate Mobile: +91 93066-87438

Our support team is available to assist you and ensure a smooth resolution.

 9. Policy Updates

Anugrah Ayurveda reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.